Seems like a lot of people are having an issue logging into chat since we updated. Here is what you need to do: Logout of the chat and forums, clear your cache and cookies. Log back in to the forum, then login to the chat with the same user/pass you use for the forums.
This was my wife's 1st BBC 3 yrs ago. She is flying out Saturday morning to spend the 2 nights alone with him. Letting her go alone for the first time.